PC Remote Control / Remote Support
Access computers remotely from anywhere. Secure and configurable.  Access PCs behind firewalls and NAT without port mapping or infrastructure changes.  Many support services require special devices or configuration of firewalls.  Our approach does not require you to change your network.  In fact, for security reasons, our system does not initiate any contact with your network devices.

Patch Management
Fully automated security patch scan technology, patch deployment and history.  You could pay an onsite technician to physically sit down at each computer/device to scan (wait), then install (wait), and verify that each has the latest operating system updates and patches.  Or we can automate much of this process by programming the task for the entire group of devices.  Our system automatically detects when a new Microsoft update is released and notifies the admins responsible for keeping your system up to date.   This increases security by decreasing the release to deployment time.

Network Monitoring / Alerts
Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.  R-Tech monitoring can detect abnormalities and suspicious activity that can be signs of viruses, worms, adware, spyware, or even user abuse.

Windows Event Monitoring / Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.  This process can identify immenent hardware failures, server issues, and threats.  Your server may be experiencing read/write failures that does not cause any functional problems yet are the beginning signs of complete hard drive failure.  Monitoring may save your network from a data loss disaster.

Software Installation / Update
Complete software installations and software updates across the organization with a mouse click. Easier and more flexible than SMS and other solutions.  We can install new software applications across your network in minuets. 

Help Desk / Trouble Ticketing
Complete integrated trouble ticketing.  Your users can utilize our built in trouble tickets or online Chat to access our helpdesk for support.  We’ll even keep a record for your review on request.

Network Policy Enforcement
Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.  This means we can tell you if a user is inappropriately downloading content or running unauthorized software that may put your network at risk.  We can even create a policy for your network that restricts users from installing a harmful application.

PC Inventory / Computer Audit
Complete computer inventory and software inventory. Perform LAN audits. Fully automated and always up-to-date.  Identify software license violations that needs correction and Identify hardware deficiencies.  Required routinely by HIPAA for healthcare providers.

Maximum Security
Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets the network. Nothing for attackers to exploit.